When I was at the HR Southwest Conference, I told many of the HR Professionals who stopped by the Baudville booth how easy it would be to train managers to use day-to-day recognition tools. Last week, I mentioned some of the day-to-day recognition that managers can easily implement in their regular schedule. In this entry, I’ll share some tips for training your managers to use those tools to motivate, engage and retain your people.

1. Identify desired behaviors. A major obstacle keeping managers from recognizing employees is knowing what behaviors should be recognized. With a team of managers, review corporate values and give specific examples of what each behavior looks like in real life.

For example, one of Baudville’s core values is Nurture. The value is all about encouraging growth and learning. In practice, nurture can be an employee training a peer or showing a new employee around the building. For each of your corporate values, give a couple examples of how the value is lived out day-to-day at your organization.

Do the same exercise with department goals. Managers should walk away from training with plenty of example behaviors to look for!

2. Go out and LOOK for recognition moments. Knowing what behaviors to recognize only takes managers so far. They have to make an effort to recognize, especially if they haven’t practiced employee recognition regularly before.

Encourage managers to take time out of each day to simply stop and observe their team. Tell them they must go out and look for achievements and successes – they won’t always find them. Managers can walk around the office and directly ask employees what has been going well. Then write a note and give it to them!

3. Make it a habit. A few walk-a-bouts in the office won’t make your managers recognition professionals. A great tip is to schedule time on the calendar for recognition. Once a day or once a week, having time set aside to write and deliver thank you notes will make recognition more likely to get completed.

That’s it! Identify behaviors, go out and look for recognition moments and make it a habit. Train your managers quickly on these three areas and let them loose with recognition tools. Be sure to establish follow up criteria and check up on them in a few weeks to see how they’re doing.

And don’t forget to schedule time on YOUR calendar to recognize your managers’ hard work and dedication to day-to-day recognition.

Get your managers into the best recognition shape of their careers with some easy manager recognition training!

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Cori is a Certified Recognition Professional at Baudville and a member of the Millennial generation.

You may have heard about peer-to-peer recognition from a colleague or saw it mentioned on Twitter, but you do know what it is or how it works?

No worries! We’ve just posted our fourth white paper in our Recognition Resource Center all about peer-to-peer recognition!

"The White Paper That Clears Up Gray Areas About Peer-to-Peer Recognition” answers the questions:
                    1. What is peer-to-peer recognition?
                    2. What are the benefits of peer-to-peer recognition?
                    3. How can you make peer-to-peer recognition work?

Visit Baudville’s Recognition Resource Center to download your free copy of this paper plus three others focused on day-to-day recognition, non-cash recognition and generational recognition.

Happy reading!

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Cori is a Certified Recognition Professional at Baudville and a member of the Millennial generation.

As Baudville’s copywriter, I am painfully aware of the number of themes we have that relate to making a difference (if you’ve ever had to write repeatedly about the concept of making a difference without saying making, a, or difference, then you know what I’m talking about).

But there is a very good reason we have so many themes of this nature. There are so many ways that a person can make a difference, whether it’s volunteering for a non-profit, working as a caregiver, or having significant impact in a business setting. All people in all situations have the power to affect the world around them in a positive way, which means our customers need to have choices when it comes to thanking these folks.

So, we have Making the Difference, You Make the Difference, Making a Difference, You Make a World of Difference, and You Made the Difference. We also have one called The Power of One that has a "you make a world of difference" tagline.

Inside these four walls, we giggle about the redundancy (or maybe it’s just me alone in my cubicle); but it’s actually very serious business. When you think about it, it’s pretty profound that there is such demand for this sentiment. In fact, this Saturday is National Make a Difference Day—a whole day dedicated to (here it comes) making a difference! The organization that instituted this holiday focuses on the philanthropic aspect, but since we know that making a difference can take so many forms, we like to promote them all.

Wondering how you can get involved? One way is to participate directly in volunteer efforts in your community. The Make a Difference Day web site has a project finder for activities already going on in your neighborhood. Or, you can organize your own project and use their idea generator to help you get started.

You can also consider every day Make a Difference Day, and focus on the little things you can do all the time to create positive change. At work, in your neighborhood, at school, for the environment, on the political front, on the other side of the world, or even by smiling at the right person at the right time—there are opportunities everywhere!   

Finally, possibly the most significant way you can do your part is to encourage (and thank) those who make a difference. That’s not why they’re doing it, but that doesn’t mean we all don’t appreciate the efforts any less. And guess what? We have just the thing…

  

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

Last week, I spent three days in Fort Worth, Texas, at the HR Southwest Human Resources Conference. The folks in Texas sure know how to put on a fantastic conference! Everything is so well done and everyone treated with exceptional care. A big thank you to all of the volunteers and staff who made the conference successful.

I’d also like to give a shout out to the local Hilton Fort Worth, which I believe is the friendliest hotel on earth. I received a last minute shipment Wednesday morning just an hour and a half before the exhibit hall opened. It was raining in the morning, and this awkwardly shaped package was going to require me and my co-worker to carry it together the 3 blocks to the convention center and our booth. Before we got out the door, the hotel manager rushed out to get his car, and he drove us right to the entrance. If that’s not a true display of customer service excellence at work, I don’t know what is!

Once we settled into our booth, we talked to 400+ human resources professionals over the two days the exhibit hall was open. Many of them had the same story: budgets have been cut and money is tight, but they feel the need to boost employee morale in their organizations now. Easy and affordable recognition options are a must for the attendees.

The challenges facing the HR Southwest attendees aren’t isolated to Texas. Employee morale and employee engagement are low across state and industry lines, and your top performers have been most affected.

As the year wraps up and the economy slowly begins to recover, organizations are running out of time to convince employees to stay. The key is communicating to employees that they are valued and appreciated by individuals (managers, leadership, etc.) and the organization as a whole.

When it comes to solutions, we (obviously) shared the tools in Baudville’s arsenal with attendees. Since we’ve been focusing on day-to-day recognition, our tools are designed to help managers engage employees in positive communication on a regular basis. We stressed how simple this can be with a good handwritten note, simple training (more on that coming soon!), and the right tools.

You know that a little employee morale boosting is necessary to retain your talent, and you know where you can get the tools to do it (cough Baudville.com cough). Over the next few weeks, we’ll bring you more tips and ideas on how to boost morale at the end of the year. Stay tuned!

Our awkwardly shaped package with important tradeshow items, and a few of the tools that were popular with HR Southwest attendees.

With so many tools available to us for communication, it should be surprising that so many companies claim a lack of communication as one of their biggest issues. But everywhere I’ve worked, it has been at different times, and for different reasons.

As I’ve mentioned, I have a background using recognition as a motivation strategy, and have worked in environments where recognition was part of the culture. So, when I started at Baudville it wasn’t a new concept to me. But as I started to really immerse myself in the theories, I had a revelation of sorts: recognition at its core is really just about communication.

At Baudville, one of the ways we strive to improve communication is by defining who we are, what we stand for, and what we consider to be the most valuable traits and behaviors for our staff to exhibit. We call these our core values, and we broadcast them to all staff through a variety of different communication vehicles. Then we recognize when we see them in action. It’s through recognition of ourselves and others that we all understand what we need to do to be successful.

Here’s an example: I pretty much need a meeting scheduled at 8:00 a.m. (with donuts) to make it to work on time. But my managers let it slide because I perform, and often stay late, when I get here. “Perform” happens to be one of our core values, but “punctual” is not. Thank goodness.

I know what’s expected of me because it’s clearly defined. That’s communication. If being punctual were important to my managers, I’d do it. I’d not only get to keep my job, but I would probably receive accolades for doing it. That’s reinforcement of expectations through recognition.

If you want to improve communication in your organization, creating a recognition program around your core values or company mission statement can be your first step. We know that defined expectations are just one facet of good communication, and that recognition on its own will not create or repair communication in your organization; but it will help you send clear messages to your staff and foster a more open dialogue among individuals, peers, and managers. I’d say that’s a pretty good start!

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Allison is Baudville’s one (and only) Copywriter. She’s been writingfor a variety of media for more than eight years, so if she tells youshe has been there and done that, she probably has. Before embarking ona career in writing, Allison worked as a department manager where sheused Baudville products to motivate her team. She’s what we call a truebeliever!