One of Baudville’s best practices for Customer Service Week includes Pocket Praise, our popular mini-note cards. Every year, our managers write a note to each employee and have it waiting for them when they arrive in the morning. This has become a favorite part of our week-long celebration that you can hear more about it in this Recognition TV webisode.

The easy part of writing notes to your team is picking the card design and putting the cards on their desks. The hard part is knowing what to write! When sitting down to write your Customer Service Week notes, use these tips and ideas to draft meaningful messages to your team.

1. Say thank you. Thank the individual for their contributions. Let them know you couldn’t do it without them and you’re thankful they’re on your team! Try to write “thank you” or “I appreciate” at least twice in your note. I usually include it once at the beginning and again at the end.

2. Be specific. What specific qualities or characteristics does this individual have that are valued at your organization? Do they have the patience of a saint with not-so-saintly customers? Are they a creative problem solver who can get the product into customers’ hands no matter what? Identify what makes each team member unique and put it in writing.
 
3. Talk about values. I’m confident that regardless of your type of work or where you’re located, your organization has values that drive how it does business. If you want employees to embody those values, then you need to recognize them! Customer Service Week is a great time to do that. Which value do you see this individual exhibit day-in and day-out? Tell them about it!

4. Avoid criticism. Remember that Customer Service Week is all about appreciating your frontline employees. Sure, there are areas where each of your employees could improve, but don’t be tempted to include criticism in your note! The purpose of this note is to tell your team thanks and let them know what they’re doing right. Save the coaching for another day.

Not get started! Just because Customer Service Week 2012 is October 1-5 doesn't mean you can't get a head start! For more positive feedback ideas and phrases you can use in your notes, visit our Recognition Resource Center for our popular Give Positive Employee Feedback with your own Positive Words article.

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Cori is Baudville's in-house Recognitionista (she's officially a Certified Recognition Professional, too)  and a member of the Millennial generation. Get her employee recognition tips and special discounts by liking Baudville on Facebook.

I talk a lot about handwritten thank you notes on the Recognition at Work blog, and we have many articles on the topic in our Recognition Resource Center. When you talk and write about something so much, it can be easy to forget about the magnitude of its impact. In most of my articles, I instruct readers to write a thank you note to an employee or co-worker. Baudville is the place for daily recognition after all!

Recently, I was reminded that a thank you note can be a powerful tool for customer retention, too. Within the past week, I learned of two unique instances of organizations using the thank you to leave a positive impression on a customer.

First, I had the privilege of speaking at the Greater Ann Arbor Society for Human Resource Management  chapter last week at their monthly luncheon with a friend from Credential Check. During the presentation, my co-presenter shared that all of his sale representatives do A4s after sales visits. (If you work in an office, you’re probably familiar with the A4 paper size, approximately 8.5” x 11”.) Every sales representative is required to write an A4 thank you note after a customer visit before they even drive out of the parking lot! Sales reps have stationery and stamps in their car, so the letter gets mailed immediately, and the customer gets wowed.

Also last week, my dad had an outpatient procedure at a local hospital. Thankfully, everything went well and my parents had all good things to say about their experience. The icing on the cake, however, was when they received a thank you card in the mail from one of his nurses. The card was simple, it said thank you for letting us care for you, and was personally signed by the nurse. The simple gesture of a thank you note made an impact on my parents who told the whole family about it over the weekend.

Have you ever received a thank you note from a company who just wanted to recognize your business? How did it make you feel about the company?

Now imagine how your customers would feel if you sent them a thank you note after a large order, or included a personal note in their shipping box. How would your business grow? Think about the referrals and word of mouth marketing you’d receive!

This week, give a handwritten thank you note a try! Grab your own A4, stationery, or mini note cards (my personal favorite), and take a few moments to write a sincere thank you. I guarantee your card will have a lasting impact!

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Cori is Baudville's in-house Recognitionista (she's officially a Certified Recognition Professional, too)  and a member of the Millennial generation. Get her employee recognition tips and special discounts by liking Baudville on Facebook.

I don’t know about you, but I am terrible at sending written notes. I hear it is a problem with my generation, but I think every generation is losing their will to send out hand written notes. This is really too bad because people truly feel appreciated and cared about when you take a little extra time out of your day to write a special note. Luckily for us, we can start 2012 off right because January is National Thank You Month!

First let’s recap on how to write a thank you note. (For some of us it might have been awhile!)

1.    Start with a greeting and the Recipient's name.
           a.    Dear Baudville Blog Readers,
2.    Express your gratitude to them for something they have specifically done.
           a.    I really appreciate your dedication to reading our blog posts and your desire to change your employees’ experience in the workplace. I truly enjoy all your wonderful comments and ideas.
3.    Express your thanks once again and sign your name.
           a.    Thanks for being so awesome,
                  Kendra

Dear Baudville Blog Readers,
I really appreciate your dedication to reading our blog posts and your desire to change your employee’s experience in the workplace. I truly enjoy all your wonderful comments and ideas.
Thanks for being awesome,
Kendra 

WOW, it really is that easy to brighten up someone’s day! So why don’t we write thank yous more often?

Here to help are some of Baudville’s great products and themes that you can use to say thanks! 

Write a hand written note of thanks on our Thanks for All You Do! themed Shout Out,  then post the Shout Out. The nice thing about Shout Outs is that it gives you a little cheat sheet with ideas to recognize team members for. This is located right above the individual Shout Out sheets that you tear off to write a note.

Recognize a job well done with one of our fun and colorful Thank You themed pocket praise. Pocket Praises are small cards that are perfect for setting on a desktop or hanging on the wall of a cubicle.
        

Say thanks in a unique way. Our G-Thanks themed Birchwood note cards  are an eco-friendly way to express your gratitude.  Wooden note cards can be easily written on with a pen, pencil, or marker.

Leave a quick thank you sticky note at a team member’s desk. Our Thank You themed Sticky Note Booklet  comes with many sized sticky notes for you to choose from.

So, let’s take 5 minutes out of our weeks this month to write a team member a thank you note. That’s 5 thank you notes and 25 minutes out of the whole month of January. We can do it!

Share some of your hand written thank you note tips with me!

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Kendra is the newest Baudvillian. She is currently an advertising intellectual at Grand Valley State University, and is ecstatic about the change of atmosphere as Baudville’s web marketing intern. Watch out because this young professional just touched down at Baudville.