I ran across this quote over the weekend:

"Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well." -Voltaire

Hmmm, Voltaire knew a thing or two about employee recognition!

Whether intended or not, all organizations have a culture—that is, shared attitudes and values that are conveyed among all members of an organization. A culture can be clearly defined, or just something that is “in the air.” And it can be positive or negative. I’ve seen both, for sure.

It goes without saying that we want our corporate culture to be rooted in positivity. But it’s more than just about having happy people. A clearly defined culture allows employees to know what is expected of them and what to expect from their organization (and, well, that’s just efficient!). Recognizing and appreciating employees is a strategic way to set those expectations.

If your culture is hanging in limbo—or worse, negative—then celebrating Employee Appreciation Day may be the first step in turning that around. Kurt, our Director of Positive Mojo, shares some great ideas in our first Recognition TV Webisode. Click here to watch this 15-minute video for free right now!

My favorite point that Kurt makes is that Employee Appreciation Day is just the beginning. Regular employee recognition and appreciation, not just on one day of the year, is a tactic for reinforcing the attitudes and behaviors that define your company in a positive light and build the strong employees that ultimately help make your company a success.

In addition to Kurt’s helpful hints, you can also check out our Recognition Tool Finder and the Manager Tools sections of our web site for more great ideas for Employee Appreciation Day and beyond!

Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

Much like Valentine’s Day in the home of a happy couple, many feel that Employee Appreciation Day should be celebrated any and every day of the year. Apparently that’s what I was thinking when I wrote the copy for not one, but two of our catalog covers, boldly declaring Employee Appreciation Day as March 9th. (It’s actually March 5th.)

Hey, at least I’m consistent!

I don’t want anyone, especially not my boss, to think that I am taking this error lightly; but I do think this is an excellent opportunity to talk about the importance of appreciating your employees not just on scheduled holidays, but in small, day-to-day ways throughout the year.

Recognition holidays are important because they remind us to stop and celebrate the valuable people in our workplaces and our lives. Without these events, our administrative professionals, volunteers, customer service reps, teachers, and healthcare workers (to name a few) might not be remembered at all. But considering these events are only a blip on the radar screen of the year, it’s important to factor in all of the other days in between. For that, I recommend our new Recognize 365 calendar. It’s a stylish desktop piece, plus it features gentle prompts and useful note cards to help you make any day a special employee recognition event.

For those actual holidays, you can always check out our Event Calendar on Baudville.com. Something, perhaps, I should have done myself!

For some tried and true Employee Appreciation Day ideas, join us for a quick 15 minute webinar about Employee Appreciation Day on February 18th at 11:30am EST. Kurt, our Director of Positive Mojo, will share some great ideas on how you can celebrate Employee Appreciation Day with your employees in meaningful ways. Register on our website to attend!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than nine years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

I’m not making this up…

Once, at a former workplace, our espresso maker got more peer nominations for Employee of the Month than anyone else. A high performer, true…but really?

That was the state of our morale. Our spirits had been broken by circumstances too mind-boggling to adequately describe here; but, we were truly disenchanted and pretty much walked around like an office full of zombies. Zombies who really valued a strong cup of coffee in the afternoon.

• There is only one winner—and that can make everyone else feel like a loser.
• To be fair, winners are sometimes chosen on rotation (either deliberately or subconsciously), which actually isn’t fair at all. Or, just the opposite, the winner is always one of just a few top performers.
• There is often only a nomination-type system in place (with the potential for management or peer favoritism), rather than having a forum in which specific behaviors and achievements are rewarded.   

Knowing what I know now, we could have chosen a more inclusive method of recognition. In fact, working at Baudville, I’ve seen two powerful employee recognition programs in place that are much more effective than the traditional system of single-person nomination: day-to-day recognition and peer-to-peer recognition.

Day-to-day recognition focuses on genuine everyday expressions of appreciation that reinforce and reward positive behaviors. It’s administered mostly by managers through low cost tools like Cheers Kits™, Pocket Praise®, and our latest champion the Pintastic Manager. The important part is that everyone has the opportunity to be recognized on a regular basis, sometimes just for little things, which makes everyone feel good.

Peer-to-peer recognition is a subject I’ve already talked a lot about lately, so I’ll try to keep it brief. But a program like our internal Shout Outs incorporates our core values, which means we are given recognition for exemplifying behaviors and attitudes that matter to our company (and are also key to business success). Spot On is the same way. People know why they’re being recognized; and, as with day-to-day, peer recognition includes everyone, so we all get to feel like winners.

Both systems have the potential to elevate the entire team—all the time, any time—rather than just focusing on one person per month. They also create a positive culture in which giving and receiving recognition feels natural and sincere. Finally, people are enthusiastic about the programs and look forward to recognizing their staff and coworkers…not appliances!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer! 

January 7th was my one year anniversary with Baudville, and, as is the tradition, I got to go to lunch with my boss to celebrate. She asked me about some of my former jobs, and I had the embarrassing task of detailing my checkered past of repeated job hopping. I’m not sure, but I swear I heard concern in her voice when she asked once again, “…and how long were you at that job?”

Truth is, she has *nothing* to worry about, but with US job satisfaction at a 22-year low, many managers do have a reason to be concerned. And while it may not be as easy now as it was 5-10 years ago to switch jobs on a whim, it is easy for employees to just mentally check out of their jobs. And that’s what a lot of people do, causing both employee productivity and workplace morale to take a huge hit. In fact, according to a Gallup Organization survey, in the United States, disengaged employees cost the economy $300 billion a year.

Faced with this statistic, you might ask yourself: what can I do to? I don’t have the budget to give anyone a raise, reduce healthcare costs, or create new opportunities within my department.

Well, for the third consecutive year, Baudville has been declared one of the “101 Best and Brightest Companies to Work For" in West Michigan; yet our company faces many of the same economic challenges as others.

So how do we do it?

We know that if we can’t spend more money, then our only choice is to make things more interesting and engaging. And if you’ve ever seen photos of some of our events, then you might think that interesting is just one word for it.

Considering that one of the satisfaction stats is that “fewer workers consider their jobs to be interesting” this seems like a fairly good avenue to pursue.

So, a lot of what we do around here, when not diligently working, involves getting people together or involved in an activity. This regular interaction with each other helps break up our workdays and gets us talking, connecting, and relating. And because many of these activities are either low cost or no cost, a lack of budget is not a factor. For example:

Peer Recognition: Our internal “Shout Out” program allows employees to write a note of praise for a coworker and post it in a designated location for everyone to see. It is very low cost, and it inspires all staff to get involved in appreciating and recognizing one another. And it contributes to our job satisfaction because we know that our coworkers value the work that we do. In fact, it works so well for us, we decided to develop a few variations for our customers. You can read more here.
 
Impromptu Activities: From “just because” casual days (free!) to recruiting a group of staff to decorate the parking lot with sidewalk chalk (cheap!) to the occasional pizza lunch (moderate; but the camaraderie it instills is priceless!), these events do a great job of breaking up the monotony. And, they often make us look forward to coming to work, so we are definitely tuned in and not checked out.

Communication: I still remember my first day when someone passed me in the hallway and said, “Welcome to Meetingville!” Sure, there is such a thing as death by meeting, but I think we do a pretty good job of balancing that (despite that comment!). Meetings mean people are involved, from the top down. These are opportunities to share feedback, express ideas and opinions, brainstorm, commiserate, and stay informed. And, they only cost a little bit of well spent time.  

During tough times, when resources and opportunities are hard to come by, it’s easy for staff to become bored, disenchanted, and detached. But, with a little bit of Baudville-prescribed creativity it’s easy to shake things up and get people re-engaged.

So, take a minute to look around your workplace. Do people seem satisfied? If not, what will you do reverse the statistic?

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

When we set out to create our own internal peer recognition program, we had a pretty good feeling it was going to be popular. We’re Baudville, after all; if anyone knows how to recognize, we do. But I don’t think anyone expected that it would be this popular:

If you’re wondering what, exactly, you’re looking at, this is Baudville’s Shout Out wall where employees post recognition notes about their coworkers. It’s part of our peer recognition program, called Shout Outs, which encourages staff to recognize each other based on our company’s seven core values: inspire, nurture, share, perform, innovate, respond, & excel (it spells INSPIRE; clever, eh?).

At any point in the day, you can find a Baudvillian paused at the wall to read the latest post. People get excited to write them, read them, and most importantly, receive them. At the end of each month they get distributed to the recipients, who can’t help but post them up at their desks. What a way to spread positive mojo!

But, what we really love about peer recognition is the way it enhances our already thriving recognition program by giving staff the opportunity to share their input. Employees also have a better understanding and appreciation of the contributions of their coworkers—especially those they don’t work directly with. And, because managers see the Shout Outs, they get the inside scoop on all the day-to-day greatness going on.  

Thinking you want to try it at your office? Well, after test driving our program for about six months (and seeing amazing results), we decided it was a no brainer to bring this product to our customers. And we know you like variety, so we developed the program in three of our most popular themes: 

Shout Outs are inexpensive (only 50¢ per note), really easy to implement (you pretty much just need a wall), and a great way to energize a team without a lot of work from managers. See, really—a no brainer!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

So, I received this text the other day from my friend in Baltimore. He wrote: “have a great day selling undeserved praise!”

After I picked myself off the floor, I replied: “What?!”

Let me backtrack. He was in town last fall to take part in ArtPrize, a pretty cool artist’s contest that took place in our fair city, Grand Rapids, Michigan. I got the chance to catch up with him one night while he was here, and our conversation naturally led to our jobs.

When I first told him what I do, he said with contempt, “Oh, you people. You’re part of the problem!” He is my age, and members of our generation (Gen X) fall on the cusp of those who believe in recognition and those who don’t. Clearly, we know where he stands!

But I know that part of that is not just his age, but also because he works with troubled kids. And those kids are members of the Millennial Generation (or Gen Y), who are known to thrive on, perhaps require, regular recognition and feedback. I suspect that he thinks this tendency feeds some of their problems. This mindset represents a pretty typical rift between older and younger generations. Cori addresses this subject very well in a White Paper she wrote on generational differences and how we can navigate them in our lives and in the workplace. You can read it here: Talkin 'Bout My Generation.

As far as being “part of the problem”, or “selling undeserved praise”, here is where I stand:

Recognition done correctly can be a way to appreciate and motivate people in our lives. Done without meaning, sincerity, or merit, it is just a hollow ploy.

We make a mistake if we think that giving praise should be done just because a person needs it. And most people are perceptive enough to recognize a disingenuous comment when they hear one, anyway. Undeserved recognition has no value, no life span, and no strategic outcome.   

However, if we give it when it is earned it can be very powerful. Think about the last genuine compliment or pat on the back you received. It felt pretty good, right? And it probably naturally made you stand a little taller or want to work a little harder to prove this wasn’t just an isolated incident. Maybe it made you feel more valued and even improved your attitude about your work or your situation. These are all results that benefit both the giver and receiver of recognition.

At Baudville, we always recommend that recognition be given promptly after the behavior or performance, that it be sincere (and, if possible, include a handwritten note), and specifically mention what is being recognized.

Follow these guidelines and no one will accuse you of being part of the problem!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer! 

Most teams are made up of a diversity of individuals, each with unique talents and perspectives. Though having this variety is usually a good thing, it can also create tension when those individuals don’t see eye to eye.

But in the past few months I’ve had two experiences that have reinforced my belief in the unifying power of forced collaboration. Yep, I said forced!

The first was a brainstorming session involving several highly opinionated members of our team. Put us in a room and we will disagree on everything from the weather report to the right way to wear navy blue. But here we were, gathered around a small table, facing a blank white board, obliged to emerge with nothing short of a genius solution. We really had no choice but to play nice.  
 
The second occurred outside of work, when I had the opportunity to serve on a jury. This time I was staring at 11 others, every one somehow more different from me than the next. Here we not only had to come to complete agreement, we also had to decide another person’s fate.

Challenging to say the least, right?

Well, maybe not. In the case of the trial, our jury was handed explicit instructions by the judge, which were essentially:

• Respect other people’s viewpoints and opinions. They are valuable and they may present perspectives you don’t see yourself.
• Listen to one another and do not have independent conversations. Discuss every element as a group. 
• Don’t bully anyone or allow yourself to be bullied.
• Keep an open mind, and remember you have the right to change it.
• Give every detail thoughtful and careful consideration. Don’t rush to conclusions.

When we finally did deliberate, it was just a few hours later that the 12 of us emerged confident and content with our verdict. How about that?

And that’s when I realized the obvious correlation between this experience and the way that a common goal at work can also bring a team together, foster mutual respect, and bring about results.

As with the trial judge, when our managers hold us responsible for working together as a team, amazing, sometimes hard to believe, results happen. And the way they happen is by requiring the same respect, resilience, cooperation, confidence, and determination that are expected of a jury. It is these experiences, even if they are forced, that strengthen us individually and as a team, which means it is vital to our growth that we be required to participate in exercises that challenge us in these ways.  

I highly recommend it!

(Don’t forget to reward your team’s successful collaboration. These Pocket Praise^® are right on the mark!) 

As Baudville’s copywriter, I am painfully aware of the number of themes we have that relate to making a difference (if you’ve ever had to write repeatedly about the concept of making a difference without saying making, a, or difference, then you know what I’m talking about).

But there is a very good reason we have so many themes of this nature. There are so many ways that a person can make a difference, whether it’s volunteering for a non-profit, working as a caregiver, or having significant impact in a business setting. All people in all situations have the power to affect the world around them in a positive way, which means our customers need to have choices when it comes to thanking these folks.

So, we have Making the Difference, You Make the Difference, Making a Difference, You Make a World of Difference, and You Made the Difference. We also have one called The Power of One that has a "you make a world of difference" tagline.

Inside these four walls, we giggle about the redundancy (or maybe it’s just me alone in my cubicle); but it’s actually very serious business. When you think about it, it’s pretty profound that there is such demand for this sentiment. In fact, this Saturday is National Make a Difference Day—a whole day dedicated to (here it comes) making a difference! The organization that instituted this holiday focuses on the philanthropic aspect, but since we know that making a difference can take so many forms, we like to promote them all.

Wondering how you can get involved? One way is to participate directly in volunteer efforts in your community. The Make a Difference Day web site has a project finder for activities already going on in your neighborhood. Or, you can organize your own project and use their idea generator to help you get started.

You can also consider every day Make a Difference Day, and focus on the little things you can do all the time to create positive change. At work, in your neighborhood, at school, for the environment, on the political front, on the other side of the world, or even by smiling at the right person at the right time—there are opportunities everywhere!   

Finally, possibly the most significant way you can do your part is to encourage (and thank) those who make a difference. That’s not why they’re doing it, but that doesn’t mean we all don’t appreciate the efforts any less. And guess what? We have just the thing…

  

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

With so many tools available to us for communication, it should be surprising that so many companies claim a lack of communication as one of their biggest issues. But everywhere I’ve worked, it has been at different times, and for different reasons.

As I’ve mentioned, I have a background using recognition as a motivation strategy, and have worked in environments where recognition was part of the culture. So, when I started at Baudville it wasn’t a new concept to me. But as I started to really immerse myself in the theories, I had a revelation of sorts: recognition at its core is really just about communication.

At Baudville, one of the ways we strive to improve communication is by defining who we are, what we stand for, and what we consider to be the most valuable traits and behaviors for our staff to exhibit. We call these our core values, and we broadcast them to all staff through a variety of different communication vehicles. Then we recognize when we see them in action. It’s through recognition of ourselves and others that we all understand what we need to do to be successful.

Here’s an example: I pretty much need a meeting scheduled at 8:00 a.m. (with donuts) to make it to work on time. But my managers let it slide because I perform, and often stay late, when I get here. “Perform” happens to be one of our core values, but “punctual” is not. Thank goodness.

I know what’s expected of me because it’s clearly defined. That’s communication. If being punctual were important to my managers, I’d do it. I’d not only get to keep my job, but I would probably receive accolades for doing it. That’s reinforcement of expectations through recognition.

If you want to improve communication in your organization, creating a recognition program around your core values or company mission statement can be your first step. We know that defined expectations are just one facet of good communication, and that recognition on its own will not create or repair communication in your organization; but it will help you send clear messages to your staff and foster a more open dialogue among individuals, peers, and managers. I’d say that’s a pretty good start!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer! 

The other day, I sent an ePraise to a coworker who had done some really nice work on a product idea. Then she emailed me back to tell me I had made her day. I was so happy to hear that, it made my day. Seriously!

I could write more about it, but why? Recognition is often just as simple and powerful as that.

Has giving or getting recognition ever made your day? Leave a comment on this post and tell us about it!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!