RecogNation: Employee Recognition Blog | Baudville Visit Baudville.com Visit Baudville.com Shop Baudville Recognition Themes Visit the Baudville Recognition Resource Center Send a free ePraise card! Employee Recognition Blog, RecogNation | Customer Service Week

Customer Service Week was a Huge SUCCESS!

by Kendra
17. October 2013 08:30
Kendra

Sometimes planning a large event can seem just plan overwhelming!! And it’s not like you don’t have ten million other things on your plate. So, we’re here to help! CJ is one of our datahead gurus at the ville and was one of the members on our Spirit Committee for Customer Service Week.  Read on to learn more about how Baudville plans their large events from one of the planning experts.

At Baudville, we spent the first full week of each October celebrating something near and dear to our hearts: customer service. That week is the nationally celebrated time of Customer Service Week. And at Baudville we make it a companywide event chock full of fun and rewarding activities! In order to make this week the best it can be for our employees we have a team of people dedicated to planning the event. CJ was appointed as Committee Chair and they started planning well before the event, as much as 8 weeks before. Thanks CJ!


CJ, CSW Committee Chair

This year I had the privilege of being part of the planning committee. We call it our spirit committee and we are in charge of planning the large fun events that we do around the office. Things like customer service week, our year-end party and employee appreciation day to name a few.

I wanted to share my experience so that if you've never celebrated before you'll have a better idea of how you can do something similar at your company!

Customer Service Week

Planning:
As mentioned above, we start planning for Customer Service Week early. This year we started 8 weeks before, nothing like customer service week in August! We first started by brainstorming a
theme for the week. This makes it easier to narrow down the activities we would like to do. And when we brainstorm themes we come up with as many theme ideas as possible. No idea is a bad idea. Then each person voted on their top 3 favorites and from there we discussed what would be most impactful to our team. Next we thought of fun and cost conscious ideas that we could do around the office. From there we moved onto gift ideas that we could get the team to let them know they are appreciated. Finally, we assigned tasks to each planning committee member and set off to get things done! We met each week leading up to the event to brainstorm, refine, and give status updates.

Outcome:
Our theme this year was Baudville Oktoberfest. Most of the activities were centered on fall activities not only your traditional Oktoberfest. Here's how it broke down day by day.

Monday - Each Baudvillian receives a little gift on the first day of Customer Service Week. This week it was a custom engraved beer stein and three tokens for events later in the week. One of those tokens was redeemable at our snack store which allowed employees to pick out one of their favorite snacks in the afternoon.

Dunk TankTuesday - We rented a dunk tank and let employees have one free throw to dunk their manager. Then we offered additional throws and the proceeds went to Breast Cancer Awareness. It was a little chill y for our managers, but it was well worth it!

Wednesday - We had a few of our executives drop off caramel apples to each employee at their desk and chat for a few minutes.

Thursday - We put candy corn into a large jar and allowed people to guess. The winner got the jar and the gift cards that were hidden inside. We also made a custom word search about Baudville Oktoberfest that people could fill out for fun!

Friday - We brought in a catering company to serve an Oktoberfest themed lunch to finish Customer Service Week on a high note.

Celebrating Customer Service Week was a success! We hope yours was great too.

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CJ has been at Baudville since 2009. In that time he's seen so many different themes and his favorite is the new My Boss Thinks I'm Kind of a Big Deal. He spends most of his time in the marketing department wrangling data and performing analysis.

On Day Four of Customer Service Week, They Kept Us Guessing!

by Allison
11. October 2013 08:18
AllisonIt wouldn't be Customer Service Week at Baudville without the fun and games… Yesterday, we got to complete a word search (which, I have to tell you, was a lot harder than I anticipated—way to keep it challenging, Spirit Committee!) and then play a guessing game with our favorite treat: candy!

I've heard all kinds strategies for figuring our how many doodads are in the jar, but I went with an “educated” guess this time and it almost panned out for me. Almost.

Our big winner, who was only three pieces off from being right on, got the jar of goodies, plus a gift card that was planted in the bottom. All I can say is *somebody* is going to be popular for the next few days!

No suds yesterday, so the stein token must be for today. I heard a rumor that lunch would be part of the festivities, too. Woo-hoo!

It's been a great Customer Service Week so far, and I can't wait to see how they cap it off!

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Allison is a self-proclaimed Copywriting Diva and has the certificate to prove it! She's been writing for Baudville for four years and has worked in a variety of business settings for more than 19 years. Before becoming a professional writer 12 years ago, Allison worked as a department manager where she used Baudville products to motivate her team. She's what we call a true believer!

On Day Three of Customer Service Week, We Sure Did Like Them Apples!

by Allison
10. October 2013 13:44
AllisonOn Day Three of Customer Service Week, We Sure Did Like Them Apples!

Living in Michigan, we never have a shortage of fresh fruits in the summer months—thanks to the abundance of farmland that equals the number of urban centers in our awesome state. Strawberries in June, cherries in July, blueberries in August, peaches in September, and apples in October...lucky us!

We Michiganders are fortunate that we get to shop local for all this good stuff—and we pay it back by giving our loyalty to those who bring it all to us.

Today, we got a special treat from Koeze's, which is a Grand Rapids treat and sweet shop specializing in nuts, chocolates, brittles, and…caramel apples!
Once again the big cheeses were leading the charge, traveling from department to department to deliver the deliciousness.

It was a nice surprise and a great pick-me-up for the afternoon.

I haven't heard what's on the agenda for tomorrow, but I still have a token with a sudsy stein printed on it...

Stay tuned!

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Allison is a self-proclaimed Copywriting Diva and has the certificate to prove it! She's been writing for Baudville for four years and has worked in a variety of business settings for more than 19 years. Before becoming a professional writer 12 years ago, Allison worked as a department manager where she used Baudville products to motivate her team. She's what we call a true believer!

On Day Two of Customer Service Week, We Took the Plunge!

by Allison
9. October 2013 13:43
AllisonWhen I pulled in the Baudville lot yesterday morning, I saw them setting up and all I could think was, "Well, at least the sun is out!"

Good thing, too, because starting at noon, our executives and top leadership each took a turn getting plunged into a dunk tank. Brought in especially for Customer Service Week, the dunk tank offered everyone in the company an opportunity to sink the bosses (even the bosses took shots at one-another, and, as it turned out, they were the most competitive!).



We each got one free token, with extra tickets available to purchase. I bought my extra ones, knowing I'd need them, but also because I knew all the proceeds of those would go to the National
Breast Cancer Foundation at the end of the month.

And, oh, what a success it was! Employees got to spend some time in the unseasonably, warm October air, while blowing off a little steam and getting a lot of laughs. The best part was how much money we raised! None of us could help buying more tickets—emboldened when we made a dunk and resolved to keep trying when we didn't.

By the time the last boss was sunk, we had raised over $500. Wow!

Well done, Spirit Committee! You combined a great time with a great cause.

I've just heard hints of what's up for today. Sounds like it's gonna be pretty sweet...

Stay tuned! If you missed what we did yesterday,
check it out here!

Celebrate Customer Service Week in a "Bavarian" Special Way!

by Allison
8. October 2013 11:50
AllisonCustomer Service Week is here, and our Spirit Committee really knocked themselves out this year!

Customer Service Week is always the first week of October, so someone had the great idea to make it a Fest—as in Oktoberfest! Monday morning we were greeted with a "stein" specially printed with the week's theme. And, in it, three custom Tokens of Appreciation with hints to the week's events printed on them.

Yesterday, we got to cash in our first token—the one with the pretzel printed on it. We all expected pretzels, but we had no idea it would be a snack-travaganza! I chose the All Energy Trail Mix (thanks, Baudville, for giving me a healthy option!).

Also available at the pop-up snack store was the opportunity to buy tickets for today's event, which will remain a secret until I report on it tomorrow! But, let's just say, we had a really big incentive to buy them—plus all the proceeds go to the National Breast Cancer Foundation. This, combined with our Casual Day Sticker fundraiser, will make a sizable donation at the end of the month!



Sound like fun? Stay tuned to see what we'll be doing the rest of the week!

Think it's too late to celebrate Customer Service Week? No way! You still have four more days left. Get ideas for easy, affordable, and on-the-spot ideas in the Customer Service Week Section of our blog.

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Allison is a self-proclaimed Copywriting Diva and has the certificate to prove it! She's been writing for Baudville for four years and has worked in a variety of business settings for 20 years. Before becoming a professional writer 12 years ago, Allison worked as a department manager where she used Baudville products to motivate her team. She's what we call a true believer!

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