I’m not making this up…

Once, at a former workplace, our espresso maker got more peer nominations for Employee of the Month than anyone else. A high performer, true…but really?

That was the state of our morale. Our spirits had been broken by circumstances too mind-boggling to adequately describe here; but, we were truly disenchanted and pretty much walked around like an office full of zombies. Zombies who really valued a strong cup of coffee in the afternoon.

• There is only one winner—and that can make everyone else feel like a loser.
• To be fair, winners are sometimes chosen on rotation (either deliberately or subconsciously), which actually isn’t fair at all. Or, just the opposite, the winner is always one of just a few top performers.
• There is often only a nomination-type system in place (with the potential for management or peer favoritism), rather than having a forum in which specific behaviors and achievements are rewarded.   

Knowing what I know now, we could have chosen a more inclusive method of recognition. In fact, working at Baudville, I’ve seen two powerful employee recognition programs in place that are much more effective than the traditional system of single-person nomination: day-to-day recognition and peer-to-peer recognition.

Day-to-day recognition focuses on genuine everyday expressions of appreciation that reinforce and reward positive behaviors. It’s administered mostly by managers through low cost tools like Cheers Kits™, Pocket Praise®, and our latest champion the Pintastic Manager. The important part is that everyone has the opportunity to be recognized on a regular basis, sometimes just for little things, which makes everyone feel good.

Peer-to-peer recognition is a subject I’ve already talked a lot about lately, so I’ll try to keep it brief. But a program like our internal Shout Outs incorporates our core values, which means we are given recognition for exemplifying behaviors and attitudes that matter to our company (and are also key to business success). Spot On is the same way. People know why they’re being recognized; and, as with day-to-day, peer recognition includes everyone, so we all get to feel like winners.

Both systems have the potential to elevate the entire team—all the time, any time—rather than just focusing on one person per month. They also create a positive culture in which giving and receiving recognition feels natural and sincere. Finally, people are enthusiastic about the programs and look forward to recognizing their staff and coworkers…not appliances!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer! 

January 7th was my one year anniversary with Baudville, and, as is the tradition, I got to go to lunch with my boss to celebrate. She asked me about some of my former jobs, and I had the embarrassing task of detailing my checkered past of repeated job hopping. I’m not sure, but I swear I heard concern in her voice when she asked once again, “…and how long were you at that job?”

Truth is, she has *nothing* to worry about, but with US job satisfaction at a 22-year low, many managers do have a reason to be concerned. And while it may not be as easy now as it was 5-10 years ago to switch jobs on a whim, it is easy for employees to just mentally check out of their jobs. And that’s what a lot of people do, causing both employee productivity and workplace morale to take a huge hit. In fact, according to a Gallup Organization survey, in the United States, disengaged employees cost the economy $300 billion a year.

Faced with this statistic, you might ask yourself: what can I do to? I don’t have the budget to give anyone a raise, reduce healthcare costs, or create new opportunities within my department.

Well, for the third consecutive year, Baudville has been declared one of the “101 Best and Brightest Companies to Work For" in West Michigan; yet our company faces many of the same economic challenges as others.

So how do we do it?

We know that if we can’t spend more money, then our only choice is to make things more interesting and engaging. And if you’ve ever seen photos of some of our events, then you might think that interesting is just one word for it.

Considering that one of the satisfaction stats is that “fewer workers consider their jobs to be interesting” this seems like a fairly good avenue to pursue.

So, a lot of what we do around here, when not diligently working, involves getting people together or involved in an activity. This regular interaction with each other helps break up our workdays and gets us talking, connecting, and relating. And because many of these activities are either low cost or no cost, a lack of budget is not a factor. For example:

Peer Recognition: Our internal “Shout Out” program allows employees to write a note of praise for a coworker and post it in a designated location for everyone to see. It is very low cost, and it inspires all staff to get involved in appreciating and recognizing one another. And it contributes to our job satisfaction because we know that our coworkers value the work that we do. In fact, it works so well for us, we decided to develop a few variations for our customers. You can read more here.
 
Impromptu Activities: From “just because” casual days (free!) to recruiting a group of staff to decorate the parking lot with sidewalk chalk (cheap!) to the occasional pizza lunch (moderate; but the camaraderie it instills is priceless!), these events do a great job of breaking up the monotony. And, they often make us look forward to coming to work, so we are definitely tuned in and not checked out.

Communication: I still remember my first day when someone passed me in the hallway and said, “Welcome to Meetingville!” Sure, there is such a thing as death by meeting, but I think we do a pretty good job of balancing that (despite that comment!). Meetings mean people are involved, from the top down. These are opportunities to share feedback, express ideas and opinions, brainstorm, commiserate, and stay informed. And, they only cost a little bit of well spent time.  

During tough times, when resources and opportunities are hard to come by, it’s easy for staff to become bored, disenchanted, and detached. But, with a little bit of Baudville-prescribed creativity it’s easy to shake things up and get people re-engaged.

So, take a minute to look around your workplace. Do people seem satisfied? If not, what will you do reverse the statistic?

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

When we set out to create our own internal peer recognition program, we had a pretty good feeling it was going to be popular. We’re Baudville, after all; if anyone knows how to recognize, we do. But I don’t think anyone expected that it would be this popular:

If you’re wondering what, exactly, you’re looking at, this is Baudville’s Shout Out wall where employees post recognition notes about their coworkers. It’s part of our peer recognition program, called Shout Outs, which encourages staff to recognize each other based on our company’s seven core values: inspire, nurture, share, perform, innovate, respond, & excel (it spells INSPIRE; clever, eh?).

At any point in the day, you can find a Baudvillian paused at the wall to read the latest post. People get excited to write them, read them, and most importantly, receive them. At the end of each month they get distributed to the recipients, who can’t help but post them up at their desks. What a way to spread positive mojo!

But, what we really love about peer recognition is the way it enhances our already thriving recognition program by giving staff the opportunity to share their input. Employees also have a better understanding and appreciation of the contributions of their coworkers—especially those they don’t work directly with. And, because managers see the Shout Outs, they get the inside scoop on all the day-to-day greatness going on.  

Thinking you want to try it at your office? Well, after test driving our program for about six months (and seeing amazing results), we decided it was a no brainer to bring this product to our customers. And we know you like variety, so we developed the program in three of our most popular themes: 

Shout Outs are inexpensive (only 50¢ per note), really easy to implement (you pretty much just need a wall), and a great way to energize a team without a lot of work from managers. See, really—a no brainer!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

You may have heard about peer-to-peer recognition from a colleague or saw it mentioned on Twitter, but you do know what it is or how it works?

No worries! We’ve just posted our fourth white paper in our Recognition Resource Center all about peer-to-peer recognition!

"The White Paper That Clears Up Gray Areas About Peer-to-Peer Recognition” answers the questions:
                    1. What is peer-to-peer recognition?
                    2. What are the benefits of peer-to-peer recognition?
                    3. How can you make peer-to-peer recognition work?

Visit Baudville’s Recognition Resource Center to download your free copy of this paper plus three others focused on day-to-day recognition, non-cash recognition and generational recognition.

Happy reading!

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Cori is a Certified Recognition Professional at Baudville and a member of the Millennial generation.

We recently asked blog visitors to answer the question, who do you like to receive recognition from? These were the responses:
 
- 11.1% said My mom
- 44.4% said Peers
- 33.3% said Manager
- 11.1% said CEO

The results of this poll reveal two important recognition principles that I think you should take to heart.

Number one: The poll gives insight into what employees really value: recognition from individuals who witness performances first hand.

Peers and managers are a bigger part of an employee’s everyday work life than the CEO – or their mom for that matter. Peers and managers see how hard you work on month end summaries, implementing a new process or cranking out a major project. They observe your triumphs, struggles and achievements on a regular basis, so it makes sense that you would value what they have to say about you and your work.

Number two: Frequent exchanges of recognition between peers and employees and managers is key. Peers have very few opportunities to recognize one another unless you have a peer-to-peer recognition program in place. Most often, recognition is placed primarily into the hands of the manager who likely struggles with a full workload and large team. Equipping all employees with the tools to recognize their peers can have a huge impact on morale, employee satisfaction, engagement and create a more positive work culture.

Peer-to-peer recognition programs can be a little scary for some organizations. Everyone worries that the system will be abused and employees will recognize one another for trivial matters or only give recognition to their friends. Therefore, creating a strong recognition foundation is important to a successful peer recognition program. Establish clear guidelines about recognizing one another for specific behaviors that are tied into your corporate goals and values. Include a receipt portion in your program, too, so you can track who is giving recognition and why. For more detailed information and ideas on peer-to-peer recognition programs, visit our Spot On Peer Recognition Blog.

And remember, just because it’s a peer recognition program doesn’t mean managers are excused from participating. According to our poll results – and experience - manager involvement is very important. A peer recognition program is simply another valuable tool managers can add to their recognition arsenal.

Getting recognition from peers is important to employees.

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Cori is a Certified Recognition Professional at Baudville and a member of the Millennial generation. In addition to writing for the Baudville blog, she’s taking on the task of flooding the Twitterverse with positive mojo. Find out more - and join her cause! - at www.Twitter.com/Baudville using the hash tag #positivemojo.

The other day, I sent an ePraise to a coworker who had done some really nice work on a product idea. Then she emailed me back to tell me I had made her day. I was so happy to hear that, it made my day. Seriously!

I could write more about it, but why? Recognition is often just as simple and powerful as that.

Has giving or getting recognition ever made your day? Leave a comment on this post and tell us about it!

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Allison is Baudville’s one (and only) Copywriter. She’s been writing for a variety of media for more than eight years, so if she tells you she has been there and done that, she probably has. Before embarking on a career in writing, Allison worked as a department manager where she used Baudville products to motivate her team. She’s what we call a true believer!

You’d expect that Baudville, being a recognition company, would have some pretty solid recognition practices in place—and you’d be right! In addition to regular award ceremonies, we also have a lot of day-to-day recognition activities going on, as well as special events and individual department initiatives (for instance, our customer service department uses Spot On. You can read about it here). Over the summer, we also introduced a company-wide peer recognition program that has been a huge hit.

When we first introduced it, it was overwhelmingly popular. We could chalk that up to simply having excellent employees, which we do; but, I think another reason for the enthusiasm was the absence of any structured program for us to use before that. Sure, we have all kinds of recognition products at our disposal, but here the tools were put directly in our hands—and with the institution of a specific program, we simply had more motivation.

And people did go crazy with it. Obviously, there were a lot of pent up feelings of appreciation that were just dying to get out.

But just like any new relationship, the test is if it can evolve from the infatuation stage to deep commitment and not, instead, into complacency. To keep the passion for our program alive, our recognition leaders knew from the get-go that they needed several processes in place to make sure we could keep up the momentum.

Most importantly, the program incorporates our core values. When we recognize someone, we need to make sure the act or behavior fits into a category that merits recognition (performance, innovation, integrity, etc.). So, as much as they might want to, my peers cannot congratulate me on the awesome outfit I’m wearing today. Our objectives are clear, so it’s easy for us to know what to look for.

We also get regular reminders. We all get busy, or get focused on our daily tasks, so we may not stop to think about what others are doing around us. In addition to being encouraged to write at least one recognition note to a peer each week, we get email reminders to “put on our recognition goggles.”

Then there are the incentives! For one, we earn company-wide prizes for 100% participation (remember those extra casual days?). The other incentive comes from actually being recognized. It fosters a feel-good, pay-it-forward mentality that on its own keeps the recognition flowing.

If you’re thinking about starting a peer recognition program, or have one in place already, you can incorporate these simple practices that Baudville uses to help maintain the enthusiasm and longevity it needs to be truly effective.

Fuel the fire with clear objectives, friendly reminders, and fun incentives. 

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